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Morocco Handmade offers a customer service 7/7. You can contact us by email to email@example.com or call us at 00 33 1 75 43 88 44. We are always happy to advise you and answer your questions.
How do I get free shipping?
To profit from free shipping, your order must be equal to or exceeds 89 USD (to America, Canada, ...). That way, you'll be able to enjoy the free delivery dependings on the country you live in.You can estimate the delivery in the checkout page.
If the amount of your order is below this amount, we offer a fee fixed ports for mere participation in transportation, can vary by country.
Can I take advantage of free shipping even if I do not live in America?
Of course, Morocco Handmade free shipping policy is applicable over 100 countries !
As for customs fees, are there any?
We export several times a week, since years, and all our customers, among other French, have never paid customs fees. Indeed, goods from Moroccan craftsmanship have a preferential origin with the European Union, which are not claimed on the receipt of our package. We guarantee it.
We will mention this preferential detail at the bottom of all our bill.
Moroccan handicrafts also have a preferential customs origin with the United States.
Our product does not suit you ? Artisanat Design reimburse you !
Within 14 days from the date of receipt of your order, you can return your item if you have not used them. However you have the choice to request an exchange or refund.
Returning shipping costs are the responsibility of who ?
The return costs are your responsibility, as stated in Article L.121-20-1 of the Consumer Code.
Artisanat Design is a Website certified by Trusted Shops.
What does this certification?
Shopping websites that have been certified by Trusted shops were checked on more than 70 criteria including solvency, transparency, safety, customer service etc ...
How am I protected?
With our Trusted Shop certification, you are protected when you order online, whatever the mode of payment you use.
You are insured up to € 2,500 against the loss of your payment, following a non-delivery or during a return of the goods.
Who pays the cost of this insurance?
This is Artisanat Design shop that supports the cost of this insurance that protects you when you purchase online.
What is Fair Trade?
Fair trade is a trading partnership which is to ensure the labor rights and a fair remuneration to producers and disadvantaged artisans.
This partnership is a means to develop long-term craft activity, and to enhance the skills of workers.
Fair trade principles:
Fair trade principles are:
Ensure fair allowanc that can meet the basic needs of artisans and producers, as well as improve their living standards.
Guarantee basic human rights and dignity.
Establish trade relations in the medium and long term, to ensure the development sector.
Artisanat Design supports Fair Trade:
Artisanat Design exports Moroccan crafts products to several countries. All our suppliers are of Moroccan artisans, with whom we have agreed to establish a partnership based on the principles of solidarity and equity.
However, we are committed to offer them the best working conditions and basic labor rights. In order to improve their standard of living and help them develop their art.
Our goal is to bring a good image of Moroccan craftsmanship worldwide. This will allow to develop the activity of these masters and provide them a distinguished anddcentincome.
By buying the products of Artisanat Design, you participate to support fair trade and to ensure correct economic situation these carpenters.
We offer quality along with unbeatable prices. If you find a cheaper alternative, we will refund 25% of the item value. Keep in mind that on Morocco Handmade, the shipping cost is on us.
www.moroccohandmade.com prices often vary between less than 20% to 80% compared to other Moroccan crafts websites.